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NetWrix Password Manager User Guide

Unlocking an Account

If your account has been locked for any reason, for example, multiple invlaid logon attempts in a row, you can unlock it through the self-service portal.

To unlock your account:

  1. Open the Self-Service Portal home page and click the Unlock Account link.
  2. Type your user name and click Next.
  3. You will be prompted to give answers to random secret questions that you have configured. In the default Password Manager configuration, two secret questions are asked. The answers are case-insensitive.
  4. Specify the answers and click Next. You will be redirected to the page showing the operation result.

If you want to hide your input while you are typing, select the Hide answers option. This will hide your input with password characters, and an additional confirmation text box will appear for each answer.


Getting Started with Self-Service Portal
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Resetting a Password